Refund Policy
Refund Eligibility
We offer refunds for products that meet the following criteria:
- The product is defective, damaged, or not as described.
- The product is returned within 10 days from the date of delivery.
- The product is unused, in its original packaging, and in the same condition as received.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Downloadable software, digital products, or virtual goods.
- Gift cards or promotional vouchers.
- Items marked as “Final Sale” or “Non-Refundable.”
How to Initiate a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [customer support email or phone number] within 10 days of receiving the product.
- Provide your order number, a description of the issue, and any relevant photos.
- Our customer support team will guide you through the return process and provide you with a return authorization if necessary.
Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X] business days. Please note that processing times may vary depending on your payment provider.
Late or Missing Refunds
If you haven’t received your refund after the specified processing time, please:
- Check your bank account or credit card statement again.
- Contact your payment provider, as there may be a delay on their end.
- If you’ve taken these steps and still haven’t received your refund, contact our customer support team for assistance.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at contact@eduwizz.com or +91 95264 80592. We’re here to help!
Please note that this refund policy is subject to change and may be updated without prior notice. It’s recommended to review our refund policy each time you make a purchase from Eduwizz Academy